Total Quality Management is an approach to the identification

Total Quality Management is an approach to the identification, delivery and control of quality within organization. It is a tried and tested method, highly in demand in today's workforce, which sees a company placing quality at the core of its overall operation strategy. It contains a set of 8 principles and 8 key steps that one must follow in order to successfully deliver quality in compliance with successful quality management. Within this course, you will learn:

– The fundamentals of Quality (what is TQM, Quality, Continuous Improvement etc.)

– The 8 principles of Total Quality Management.

– The 8 steps to deliver Total Quality Management.

– The tools and techniques you can use in a TQM project or as part of your daily activities.