The Impact of Last Mile Delivery on Customer Expectations
Customer expectations around delivery are becoming increasingly demanding, driven by the rise of eCommerce giants like Amazon, which offer same-day or next-day delivery as standard. Consumers now expect fast, flexible, and reliable deliveries, along with detailed tracking and communication options. To meet these heightened expectations, businesses need to invest in efficient last mile logistics, advanced tracking systems, and customer-centric delivery solutions that ensure transparency and convenience throughout the process.