Pros and cons of hiring a BPO provider

For many companies, outsourcing may seem like a simple and logical step towards greater efficiency. By outsourcing their non-core business activities, they can focus more on developing and supporting their own products or services for their core customers.

However outsourcing is not a silver bullet — it has its benefits, but also some disadvantages that need to be considered before taking the plunge. In this article, we will look at both sides of the outsourcing equation: the benefits as well as the risks.

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