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How To Improve Your Customer Communication

How To Improve Your Customer Communication

Submitted by • June 15, 2017

medium.com - Ever wondered what is it that keeps customers coming back? What's the reason behind strong customer relationships? Well, the answer is 'Communication'. Yes, it's communication that matters. It not only helps identify the smallest of your customers' pain points but ...

Tips To Increase Your Net Promoter Score ( NPS )

Tips To Increase Your Net Promoter Score ( NPS )

Submitted by • June 14, 2017

www.livechatagent.com - NPS or Net Promoter Score is a relationship survey that enables you to understand whether your customers would recommend you to others. It is of high significance for your business as it lets you know where actually you stand when ...

How Buyer Personas Benefit Your Business

How Buyer Personas Benefit Your Business

Submitted by • June 9, 2017

www.livechatagent.com - A user persona refers to a representation of the goals and behavior of a hypothesized group of users. Personas are mostly synthesized from data gathered from interviews with users captured in 1–2-page descriptions. These pages include behavior patterns, skills, attitudes ...

How To Cross Sell To Your Customers Effectively

How To Cross Sell To Your Customers Effectively

Submitted by • June 6, 2017

www.livechatagent.com - Cross-selling is one of the most efficacious methods of boosting the profits of a business. It is a powerful tool for expanding the reach of your business, acquiring new customers and enhancing customer lifetime value by encouraging them to buy ...

Top 5 Customer Support Metrics That Need To Be Tracked

Top 5 Customer Support Metrics That Need To Be Tracked

Submitted by • June 5, 2017

www.livechatagent.com - Businesses today not only aim at providing an exceptional customer support but also measure the impact of their service on customers. But monitoring a number of metrics may do no good to them. They instead need to focus on few ...

Top 6 Tips To Make Your Loyalty Program A Success

Top 6 Tips To Make Your Loyalty Program A Success

Submitted by • May 31, 2017

www.livechatagent.com - A loyalty program is all about employing strategies for customer appreciation, encouragement so as to accomplish customer retention. It may vary from an advanced access to new products to free merchandise. These programs are mainly employed by the companies so ...

TOP 5 FACTORS RESPONSIBLE FOR CUSTOMER FRUSTRATION

TOP 5 FACTORS RESPONSIBLE FOR CUSTOMER FRUSTRATION

Submitted by • May 23, 2017

medium.com - Whether it is a query that couldn’t be resolved by a customer support agent or it’s the hassle caused by the company during the return or exchange of a product, customer frustration may exist in every business. There are a ...

TOP 4 TIPS TO IMPROVE YOUR NPS

TOP 4 TIPS TO IMPROVE YOUR NPS

Submitted by • May 9, 2017

medium.com - The NPS is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most based on a 0 to 10 scale. ...

QUESTIONS TO BE ASKED WHEN HIRING CUSTOMER SERVICE REPS

QUESTIONS TO BE ASKED WHEN HIRING CUSTOMER SERVICE REPS

Submitted by • May 6, 2017

medium.com - Customer service is an inevitable aspect of a company and it’s success. You may offer the best of goods and services to the customers but that’s not the only thing that matters. Despite the exceptional quality of your goods, customers ...

How Multichannel Marketing Benefits Your Business

How Multichannel Marketing Benefits Your Business

Submitted by • May 3, 2017

www.livechatagent.com - Multichannel marketing refers to the process of blending distribution and promotional channels for the purpose of marketing. Distribution channels involved in this type of marketing may range from a retail storefront to a website. An effective multichannel marketing is the ...