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Tips To Increase Your Net Promoter Score ( NPS )

Tips To Increase Your Net Promoter Score ( NPS )

Submitted by • June 14, 2017

www.livechatagent.com - NPS or Net Promoter Score is a relationship survey that enables you to understand whether your customers would recommend you to others. It is of high significance for your business as it lets you know where actually you stand when ...

How Buyer Personas Benefit Your Business

How Buyer Personas Benefit Your Business

Submitted by • June 9, 2017

www.livechatagent.com - A user persona refers to a representation of the goals and behavior of a hypothesized group of users. Personas are mostly synthesized from data gathered from interviews with users captured in 1–2-page descriptions. These pages include behavior patterns, skills, attitudes ...

How To Cross Sell To Your Customers Effectively

How To Cross Sell To Your Customers Effectively

Submitted by • June 6, 2017

www.livechatagent.com - Cross-selling is one of the most efficacious methods of boosting the profits of a business. It is a powerful tool for expanding the reach of your business, acquiring new customers and enhancing customer lifetime value by encouraging them to buy ...

Top 5 Customer Support Metrics That Need To Be Tracked

Top 5 Customer Support Metrics That Need To Be Tracked

Submitted by • June 5, 2017

www.livechatagent.com - Businesses today not only aim at providing an exceptional customer support but also measure the impact of their service on customers. But monitoring a number of metrics may do no good to them. They instead need to focus on few ...

Top 6 Tips To Make Your Loyalty Program A Success

Top 6 Tips To Make Your Loyalty Program A Success

Submitted by • May 31, 2017

www.livechatagent.com - A loyalty program is all about employing strategies for customer appreciation, encouragement so as to accomplish customer retention. It may vary from an advanced access to new products to free merchandise. These programs are mainly employed by the companies so ...

How Multichannel Marketing Benefits Your Business

How Multichannel Marketing Benefits Your Business

Submitted by • May 3, 2017

www.livechatagent.com - Multichannel marketing refers to the process of blending distribution and promotional channels for the purpose of marketing. Distribution channels involved in this type of marketing may range from a retail storefront to a website. An effective multichannel marketing is the ...

All You Need To Know About A Proactive Customer Support

All You Need To Know About A Proactive Customer Support

Submitted by • April 6, 2017

www.livechatagent.com - In a typical situation, customer queries are addressed when they arise. Though an instant query resolution would make them happy but this reactive approach may not provide you with the desired customer satisfaction level. So, a better option for an ...

All You Need To Know About ASA In The Call Centers

All You Need To Know About ASA In The Call Centers

Submitted by • April 1, 2017

www.livechatagent.com - ASA stands for “Average Speed of Answer”. It is a call center key performance indicator (KPI) typically referenced by managers while assessing their team’s performance, efficacy and degree of accessibility to their callers. It is a term pertaining to the ...

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